Shipping Policy

Processing & Shipping Times

All orders are processed within 1-3 business days. After processing, orders are shipped and typically arrive within 7-15 business days, depending on your location and local postal service.

We partner with reliable international suppliers to ensure high-quality products and efficient delivery. Shipping times may vary due to factors such as customs clearance, local courier efficiency, and unforeseen delays, but we work diligently to get your order to you as quickly as possible.

Estimated Delivery Times

• United Kingdom: 7-15 business days

• United States: 7-15 business days

• Canada: 10-20 business days

• Australia & New Zealand: 10-20 business days

• Europe: 7-15 business days

• Rest of the World: 10-25 business days

Please note that shipping times are estimates and may vary based on external factors beyond our control.

Tracking Information

In some cases, tracking information may be available for your order. If tracking is provided, you will receive a tracking number via email once your order has shipped. Please allow 3-5 business days for tracking information to update. If tracking is not available, rest assured that we will still ensure your order is delivered within the estimated timeframe.

Shipping Costs

We offer free standard shipping on all orders unless otherwise stated. If any shipping fees apply, they will be clearly indicated at checkout.

Customs & Import Taxes

Orders may be subject to customs duties or import taxes depending on your country’s regulations. Customers are responsible for any additional fees imposed by their local customs authorities. We are not responsible for any delays caused by customs processing.

Lost or Delayed Shipments

If your order has not arrived within the estimated delivery time, please contact us at info@lunavitalife.com. While delays can occur due to shipping carrier issues, customs clearance, or unforeseen circumstances, we will do our best to assist you.

Wrong Address Disclaimer

Please ensure that your shipping address is correct before completing your order. We are not responsible for orders delivered to an incorrect address provided at checkout. If you realize an error, please contact us within 24 hours of placing your order so we can attempt to update your shipping details.

Order Changes & Cancellations

Once an order has been placed, it is processed quickly to ensure fast dispatch. If you need to make changes or cancel your order, please contact us within 12 hours of purchase. After this period, we cannot guarantee modifications or cancellations.

Damaged or Missing Items

If your order arrives damaged or incomplete, please email us at info@lunavitalife.com within 7 days of delivery with photos of the issue, and we will work to resolve it promptly.

For any additional shipping-related inquiries, please feel free to reach out to us at info@lunavitalife.com